Help
Contact support
Where to send a problem, and what to put in the message so the first reply is a useful one.
How to reach us#
- Support form
- The support page — usually answered within a business day.
- support@getpip.dev
- Lost licence key
- Recover it yourself — faster than asking us.
What to include#
For a detection problem — a server that will not show up, or a row reading something odd — these four things usually mean we can answer on the first reply:
- The runtime and command you started the server with.
- The port, and whether it appears in the Network tool.
- Whether the terminal you started it from was elevated.
- Your Pip version and Windows version — Windows 10 or 11.
Note
Screenshots are welcome, and worth a second look before you send one: a Pip window shows your project names, ports and branches.
Did this page not answer it? Tell us what you were looking for — that is how Pip's documentation gets written.